Leeds OHAS Evaluation Report August 2012.
The Leeds OHAS evaluation of patient referred primary care health professionals has now been completed enabling this report to be written. The evaluation covers those patients referred between 1st April 2011 and 31st March 2012. Questionnaires were sent to 172 patients and 75 responses were received – a return of 44%.
Gender: 30 responses were from males and 45 from females.
Age: 36 respondents were aged 45-54; 19 aged 35-44; 12 aged 55-64. Therefore, 89% of respondents fell into the age range 35-64.
Type of work: 46 respondents were office based; 29 reported their work was manual.
Sector: 31 were employed in the private sector; 35 were employed in the public sector; and 9 in the voluntary sector.
Size of employer: 38 were employed in SMES; and 37 in large enterprises.
Appointment location: 37 were seen at their GP surgery; 37 at Leeds OHAS Office; 1 was conducted by telephone.
Reasons for referral: 140 reasons for referral were reported by the 75 respondents. The main reasons quoted were:- stress/depression 49; bullying harassment 22; MSDs including RSIs 27; ill health absence/return to work 15; disability/discrimination 9; employment rights/maternity 8.
Sickness absence: 54 respondents took sick leave from work. Time off reported varied from 1 week to 69 weeks. 17 respondents had been off work for 6 months or more when seen by Leeds OHAS.
About your appointment with the Leeds OHAS advisor.
|a||Did you find the advisor easy to talk to?||70||1||0|
|b||Did you have enough time to explain things?||63||7||0|
|c||Did you feel the advisor understood your problems?||62||7||1|
In your opinion, did the advice, information or other assistance that you were given by the Leeds OHAS advisor achieve any of the following?
|A Great Deal||A Little||Not At All|
|a||Improve your health and wellbeing?||22||36||10|
|b||Help you cope better with your health problem?||28||32||7|
|c||Prevent your health problem becoming worse?||33||23||10|
|d||Make you feel more confident about addressing your health problem?||47||18||4|
|e||Raise your awareness of other work related health problems?||34||20||11|
|f||Improve the health and wellbeing of any of your colleagues?||10||15||37|
|g||Reduce visits to your GP with your work related health problem?||23||23||19|
|h||Reduce your stress levels?||27||34||7|
Importantly, 85% of respondents answering question ‘a’ above reported improvement in their health and wellbeing;
71% reported a reduction in visits to their GP;
90% reported a reduction in stress levels.
Enabling return to work: 36% of those who took sick leave reported their referral enabled them to return to work earlier.
Remaining at work: 64% of those who did not take sick leave reported their referral enabled then to remain at work.
Improvements in workplace Health, Safety and Wellbeing: 48% of those responding reported improvements.
In answer to the question who took the action leading to improvements – 21 named their manager; 19 said it was themselves; 5 named the health and safety officer; 4 colleagues; and 2 their safety representative. Please note that referred patients could name more than one of the above.
How useful was your referral? 90% of all respondents reported their referral was very useful (51%) or useful (39%).
Contact and approval: 17% have already contacted Leeds OHAS again. 92% would consider contacting them again. 10% reported that Leeds OHAS could have done things differently to improve the service they received.
However, on close examination it becomes obvious that some patients wrongfully believed Leeds OHAS to be a part of the NHS and/or their GP practice and criticised Leeds OHAS for things outside their control.
Employer’s occupational health services: 42 respondents reported their employer had access to in house occupational health services. 32 had some contact with their employers service.
Other comments about Leeds OHAS: 32 responses were received – 28 were positive or very positive and just 4 contained some degree of criticism.